The Customer is Always WRONG

[TheGnome]

So I want to hear your horror stories about dealing with your job. These stories can be about customers, fellow employees, managers, etc.

When I used to work at Lowe's way back, I had a customer who would always constantly nag at me for help. I was brand new at the time and made sure to let her know that I wasn't very familiar with plumbing and was still in the process of being trained.

Despite my warnings, she still believed me to know everything there was about plumbing and when I told her that I had no clue and would find someone who did, she would always whine about how poor the service was and mumble to herself.

Once she was helped by a coworker, everything would be fine. Except she would come back to me 10 minutes later and ask another series of questions and we would go through the whole process all over again. This lady took up over two hours of my time.

Sure I was new and didn't know anything, but come on. But still not getting any thanks after my many attempts to help her?

---

There was also another time when I had been there only two weeks and we were so under staffed that I alone was put in charge of Lighting/Electronics and Plumbing at the same time. I had to tend to about 9 aisles all by myself for about 3 hours. I don't miss that job at all.

[n00bf00d]

Where I work right now, our number has been incorrectly put up as the DMV's number on their website and google maps. We get about 20 phone calls a day that go something like this.

"Any Mountain, how can I help you?
"Yeah, hi, I need my school bus drivers license..."
"This is not the DMV, sir. This is an outdoor store."
"... so how much does the license cost?"
"Sir, you have the wrong number"
"But the website said tha-"
"The website was wrong, sir"
"But I want a license."
"Try calling the DMV, sir."


I figure at this point, if he doesn't get it, he probably shouldn't be driving kids around.

[TheBeardedClam]

Ok, so I used to work at Starbucks. Mind you, it was for a pathetic timeframe of 4 years. So I can't tell you how many customers were assholes. One comes to mind, though. At the time, I was working as a shift supervisor in a Starbucks that was inside of a hospital. It was busy as fuck and there was a policy of tips not being allowed. The reason was because of the McDonalds that was located directly across from us that didn't accept tips because of their corporate policy. Crock. Anywho, there was one doctor, Dr. Nassir, who would come order a fucking (get ready) triple grande, nonfat, extra dry, two raw suger, cappuccino. This guy was so loaded that he had people that would come get his shit for him. Well, needless to say, it was never made correctly. You could make that shit the same everyday but it wouldn't be right, no matter what. And the asshole never left a tip, even though we didn't follow the rules and still left out a tip jar. That cocksucker still pisses me off and I got fired like 4 years ago. LAWL

[Krewsader]

I sold a 10 as a 20 and the customer thought it was 30.

[Timmy_theHat]

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[Krewsader]

Hey Timmy...























































































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[Kaninen]

Working as a security guard at an art museum I get my share of stupid customers.
People will lie straight to your face about the most irrelevant things.
We have a no photography policy, so a reccuring conversation goes like this:

"Sir, I have to notify you that photography is prohibited"
"I haven't taken any pictures"
"Sir, we have 130 surveillance cameras installed here"
"..."
---
We have a lot of school classes here. Teachers are asked to sign a form upon entering with their group, which specifies our rules. Typically a conversation with teachers goes like so:
"Sir, please keep your group close together so you can monitor them"
"But they're supposed to go around by themselves to do a report"
"I'm sorry, but our rules clearly state that groups have to stay together under supervision of a teacher"
"Well, nobody told me that"
"Sir, you signed a form where you agreed to do exactly that"
"..."

Luckily, in my line of work the customer is never right, we are.

[bassie999]

As a former tax adviser, I had to explain the rules to my customers endlessly. They would ask me why they had to obey those rules. And who made them.

It's in the Law. Your government has made them.

[KnifeHeavy]

Originally Posted by bassie999

As a former tax adviser,

<ok omg

Originally Posted by Kaninen

Working as a security guard at an art museum

<X2

Those are interesting occupations?!?!?!
Kaninen do you get a flashlight only?

Bassie - even tho you arent doing that job my instinct is to despise you

In my job I hate everyone and since its IT based that means that co-workers are retarded too - I love the way people go well my monitor just went blank?!?!?! even though I put my feet up on my pc and kick around like a futbol player maybe its something other than the fing cable??!?!??!

I hate everyone.

[Kaninen]

Flashlight, keys and the most horrible outdated uniform you can imagine. Luckily we have a slighty different outlook at "privatized law enforcement" here. If guards have guns, robbers will too. So we don't.
It's really a quiet job, mine, very few aggressive customers and only minor violent episodes during my six years. I could never work as a bouncer or something like that where violence would be a constant threat. I'm no fan of violence.
I've always imagined a robbery at my job would take place like this:

"This is a robbery!"
"Welcome, Sir. How may I be of assistance"
"This is a robbery!"
"Please, help yourself, Sir. I'll go sit over here in the corner and cry quietly. Let me know if there is anything I can do for you."

- Btw, mr. Butterknife. Isn't hating everyone and feeling superior to them part of the job description when you work with IT..?

[Ashen]

Originally Posted by Kaninen

Flashlight, keys and the most horrible outdated uniform you can imagine. Luckily we have a slighty different outlook at "privatized law enforcement" here. If guards have guns, robbers will too. So we don't.
It's really a quiet job, mine, very few aggressive customers and only minor violent episodes during my six years. I could never work as a bouncer or something like that where violence would be a constant threat. I'm no fan of violence.
I've always imagined a robbery at my job would take place like this:

"This is a robbery!"
"Welcome, Sir. How may I be of assistance"
"This is a robbery!"
"Please, help yourself, Sir. I'll go sit over here in the corner and cry quietly. Let me know if there is anything I can do for you."

- Btw, mr. Butterknife. Isn't hating everyone and feeling superior to them part of the job description when you work with IT..?

Touche - lol!

I can just imagine Kaninen now as Ben Stiller in Night at the Museum . . .

[bassie999]

As an IT guy you must have a lot of "stupid customers"...

I once helped a colleague of mine with his computer. He told me he had a virus on it, and asked me if I could check it out for him.

So I ran the anti-virus software etc. and found nothing. So I asked him what his problem was.

He said that every night he turned off his computer, but when he arrived in his office the next morning, his computer was up and running again. He was always the lastperson to leave the office, and the first person in. He was actually the only guy with the keys to his office, and noone could ever walk into his office without him knowing it. It had started some weeks ago, just after the IT department had installed some new software.

Intrigued by this problem, I checked with the IT department. They didn't know what was wrong, and they just installed a windows update or something, and had ran a viruscheck after that as well.

So I went back to my coleague and asked him if he could just show me what he did every night before he switched of his computer.

He showed me how he would click on "Start", "Shut down" and than on "OK".

After the computer had restarted, I showed him the drop down menu on the shut down screen, where he could choose to shut down his computer, instead of restarting it...


Edit: And this just shows how not-boring a tax adviser job can be...

[KnifeHeavy]

yea i float around my office in my own glory most days - other days im soiled in other's shit -
IT sucks unless it working

Funny I thought of ben stiller to with some EU badge

Bassie i would have LOL'ed but i remembered that I have to help fools like that too.....

[Punx]

Have you checked out Not Always Right | Funny & Stupid Customer Quotes ? I've wasted countless hours on this site...

[bassie999]

I lol-ed. The Dilbert Newsletter also has these great stores of in-duh-viduals.

And BTW: Welcome to these forums!